업계 약어
영업, 마케팅, 데이터 운영에서 사용되는 일반적인 약어들입니다. B2B 커뮤니케이션을 탐색하는 데 도움이 되는 업계 용어 빠른 참조서입니다.
세일즈
14개 용어ACV
연간 계약 가치
The average annual revenue generated from a single customer contract.
Used to measure the value of subscription-based contracts on an annual basis.
AE
어카운트 이그제큐티브(영업 담당)
A sales professional responsible for closing deals and managing customer relationships.
Typically handles qualified opportunities and drives revenue generation.
ARR
연 반복 매출
The predictable revenue that a company expects to receive annually from subscriptions.
Key metric for SaaS and subscription-based businesses.
BANT
예산·권한·니즈·일정
A sales qualification framework to determine if a prospect is worth pursuing.
Helps sales teams qualify leads by assessing four key criteria.
BDR
비즈니스 개발 담당자
Similar to SDR, focuses on generating new business opportunities.
Often focuses on outbound prospecting and initial qualification.
CAC
고객획득비용
신규 고객 1명을 확보하는 데 드는 총비용(마케팅+세일즈).
Critical metric for determining the efficiency of sales and marketing efforts.
LTV
고객생애가치
한 고객이 전 관계기간 동안 창출하는 총가치(매출/마진).
Used to determine how much to invest in customer acquisition and retention.
MQL
마케팅 자격리드
A lead deemed more likely to become a customer based on marketing activities.
Indicates leads that are ready to be passed from marketing to sales.
MRR
월 반복 매출
The predictable revenue that a company expects to receive every month.
Used to track growth and predict future revenue for subscription businesses.
POC
개념 검증
A demonstration to verify that a solution will work for the customer.
Often used in enterprise sales to validate solutions before purchase.
QBR
분기별 사업 리뷰
A strategic meeting between a vendor and customer to review performance and plan ahead.
Helps maintain customer relationships and identify upsell opportunities.
RFP
제안요청서
A business document that announces a project and solicits bids from qualified contractors.
Common in enterprise and government sales processes.
SDR
세일즈 개발 담당자
A sales team member focused on outbound prospecting and lead qualification.
Often the first point of contact in the B2B sales process.
SQL
세일즈 자격리드
관계형 데이터베이스 질의 언어.
Represents leads that have been qualified and are ready for sales engagement.
마케팅
15개 용어ABM
어카운트 기반 마케팅
타깃 계정을 중심으로 한 맞춤형 B2B 마케팅 전략.
Common in B2B marketing for enterprise accounts.
CMS
콘텐츠 관리 시스템
Software that helps users create, manage, and modify content on websites.
Examples include WordPress, Drupal, and HubSpot CMS.
CPA
획득당 비용
고객 1명(또는 전환 1건) 확보 비용.
Helps evaluate the effectiveness of different marketing channels.
CPC
클릭당 비용
클릭 1회당 비용.
Used to measure the cost-effectiveness of online advertising campaigns.
CPM
천회 노출당 비용
1,000회 노출당 비용.
Common pricing model for display advertising and brand awareness campaigns.
CRO
전환율 최적화
전환율을 높이기 위한 체계적 최적화 활동.
Focuses on improving website elements to increase conversions.
CTR
클릭률
노출 대비 클릭 비율.
Measures the effectiveness of online advertising and email campaigns.
ESP
이메일 서비스 제공업체
A company that offers email marketing or bulk email services.
Platforms like Mailchimp, SendGrid, and Constant Contact.
GTM
시장 진입 전략
제품/서비스 시장 출시 및 영업·마케팅 실행 전략.
Encompasses sales, marketing, and product strategies.
PPC
클릭당 과금 광고
An advertising model where advertisers pay each time a user clicks on their ad.
Common in search engine and social media advertising.
ROAS
광고수익률
광고비 1달러당 발생한 매출. 채널/캠페인 성과 비교에 사용.
Key metric for evaluating advertising campaign profitability.
SEM
검색엔진마케팅
검색 결과의 유료 광고 운영 전반.
Encompasses both SEO and paid search advertising strategies.
SEO
검색엔진최적화
검색 결과 상위 노출을 위한 최적화 활동.
Essential for organic traffic generation and online visibility.
SERP
검색 결과 페이지
검색 결과 페이지.
Understanding SERP features is crucial for SEO strategy.
UGC
사용자 생성 콘텐츠
Content created by users rather than brands, such as reviews and social media posts.
Valuable for building trust and authenticity in marketing.
기술
15개 용어API
응용 프로그램 인터페이스
시스템 간 연동을 위한 인터페이스 규약.
Allows different software systems to communicate and share data.
CRM
고객관계관리
고객 관계/이력 관리 시스템.
Central database for customer information and interaction history.
CSV
쉼표 구분 값
A file format that stores tabular data in plain text form.
Common format for data import/export between different systems.
ETL
추출·변환·적재
데이터를 추출·변환·적재하는 통합 과정.
Essential for data integration and business intelligence.
IDE
통합 개발 환경
Software application providing comprehensive facilities for software development.
Examples include Visual Studio Code, IntelliJ IDEA.
JSON
자바스크립트 객체 표기법
사람과 기계 모두 읽기 쉬운 데이터 교환 포맷.
Standard format for API responses and data exchange.
REST
표현 상태 전이
웹 API 아키텍처 스타일의 한 형태.
Common approach for building web services and APIs.
SaaS
서비스형 소프트웨어
클라우드 기반 구독형 소프트웨어 제공 모델.
Cloud-based software accessed via subscription.
SDK
소프트웨어 개발 키트
A collection of software development tools for creating applications.
Provides tools and libraries for developing on specific platforms.
SFTP
보안 파일 전송 프로토콜
A network protocol for secure file transfer over a secure connection.
Used for secure data exchange between systems.
SQL
세일즈 자격리드
관계형 데이터베이스 질의 언어.
Standard language for database operations and queries.
SSL
보안 소켓 계층
Security technology for establishing encrypted links between web servers and browsers.
Essential for secure data transmission on the web.
UI
사용자 인터페이스
The visual elements through which users interact with a product or service.
Encompasses all visual and interactive elements of software.
UX
사용자 경험
The overall experience of a person using a product, especially in terms of ease of use.
Focuses on optimizing products for effective and enjoyable use.
XML
확장 마크업 언어
A markup language that defines rules for encoding documents.
Used for data storage and transport between systems.
컴플라이언스
12개 용어CAN-SPAM
미국 상업용 이메일 규정
US law establishing requirements for commercial email messages.
Sets rules for commercial email and establishes penalties for violations.
CCPA
캘리포니아 소비자 프라이버시법
캘리포니아 소비자 프라이버시 법.
Gives California residents rights over their personal information.
DPA
데이터 처리 계약
A legally binding document regarding data processing and protection.
Required between data controllers and data processors under GDPR.
GDPR
EU 일반개인정보보호법
EU 개인정보 보호 규정.
Requires explicit consent for data collection and provides right to data deletion.
HIPAA
의료 정보 보호법
US law providing data privacy and security for medical information.
Critical for companies handling healthcare data.
MSA
마스터 서비스 계약
Contract that establishes terms governing future transactions between parties.
Streamlines future agreements between business partners.
NDA
비밀유지계약
Legal contract establishing confidential relationships between parties.
Common in business partnerships and vendor relationships.
PCI DSS
결제카드 보안 표준
Security standards for organizations handling credit card information.
Required for businesses processing credit card payments.
PII
개인 식별 정보
개인을 식별할 수 있는 정보.
Must be protected under various privacy laws and regulations.
SLA
서비스수준협약
Contract defining the level of service expected from a service provider.
Specifies metrics like uptime, responsiveness, and responsibilities.
SOC 2
서비스 조직 통제 2
Auditing procedure ensuring service providers securely manage data.
Important certification for SaaS and cloud computing companies.
T&C
이용약관
Legal agreements between a service provider and user.
Defines rules and guidelines for using a service or product.
애널리틱스
14개 용어AOV
평균 주문 금액
주문 1건당 평균 매출액.
Key metric for e-commerce and retail businesses.
ARPU
사용자당 평균 매출
The average revenue generated per user or customer.
Common metric in subscription and telecommunications businesses.
CES
고객 노력 점수
Measures how much effort customers must exert to use a product or service.
Lower scores indicate better customer experience.
CLV
고객생애가치
LTV와 동일. 고객 생애가치.
Same as LTV, used to determine customer acquisition investment.
CSAT
만족도 점수
A metric measuring customer satisfaction with a product or service.
Typically measured through surveys after customer interactions.
DAU
일간 활성 사용자
일일 활성 사용자 수.
Critical metric for apps and online platforms.
GA
구글 애널리틱스
Web analytics service offered by Google to track website traffic.
Industry standard for website analytics and user behavior tracking.
KPI
핵심성과지표
핵심성과지표. 목표 달성도를 측정하는 지표.
Used to evaluate success and guide decision-making.
MAU
월간 활성 사용자
월간 활성 사용자 수.
Used to measure user engagement and product stickiness.
MoM
전월 대비
전월 대비.
Used to identify short-term trends and seasonal patterns.
NPS
추천지수
추천 의향 점수(프로모터-디트랙터).
Calculated by subtracting percentage of detractors from promoters.
QoQ
전분기 대비
전분기 대비.
Common in financial reporting and business performance analysis.
ROI
투자수익률
투자 대비 수익 비율.
Calculates the benefit received from an investment relative to its cost.
YoY
전년 동기 대비
전년 동기 대비.
Common method for analyzing growth and performance trends.