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업계 약어

영업, 마케팅, 데이터 운영에서 사용되는 일반적인 약어들입니다. B2B 커뮤니케이션을 탐색하는 데 도움이 되는 업계 용어 빠른 참조서입니다.

70개 약어

세일즈

14개 용어

ACV

연간 계약 가치

The average annual revenue generated from a single customer contract.

Used to measure the value of subscription-based contracts on an annual basis.

AE

어카운트 이그제큐티브(영업 담당)

A sales professional responsible for closing deals and managing customer relationships.

Typically handles qualified opportunities and drives revenue generation.

ARR

연 반복 매출

The predictable revenue that a company expects to receive annually from subscriptions.

Key metric for SaaS and subscription-based businesses.

BANT

예산·권한·니즈·일정

A sales qualification framework to determine if a prospect is worth pursuing.

Helps sales teams qualify leads by assessing four key criteria.

BDR

비즈니스 개발 담당자

Similar to SDR, focuses on generating new business opportunities.

Often focuses on outbound prospecting and initial qualification.

CAC

고객획득비용

신규 고객 1명을 확보하는 데 드는 총비용(마케팅+세일즈).

Critical metric for determining the efficiency of sales and marketing efforts.

LTV

고객생애가치

한 고객이 전 관계기간 동안 창출하는 총가치(매출/마진).

Used to determine how much to invest in customer acquisition and retention.

MQL

마케팅 자격리드

A lead deemed more likely to become a customer based on marketing activities.

Indicates leads that are ready to be passed from marketing to sales.

MRR

월 반복 매출

The predictable revenue that a company expects to receive every month.

Used to track growth and predict future revenue for subscription businesses.

POC

개념 검증

A demonstration to verify that a solution will work for the customer.

Often used in enterprise sales to validate solutions before purchase.

QBR

분기별 사업 리뷰

A strategic meeting between a vendor and customer to review performance and plan ahead.

Helps maintain customer relationships and identify upsell opportunities.

RFP

제안요청서

A business document that announces a project and solicits bids from qualified contractors.

Common in enterprise and government sales processes.

SDR

세일즈 개발 담당자

A sales team member focused on outbound prospecting and lead qualification.

Often the first point of contact in the B2B sales process.

SQL

세일즈 자격리드

관계형 데이터베이스 질의 언어.

Represents leads that have been qualified and are ready for sales engagement.

마케팅

15개 용어

ABM

어카운트 기반 마케팅

타깃 계정을 중심으로 한 맞춤형 B2B 마케팅 전략.

Common in B2B marketing for enterprise accounts.

CMS

콘텐츠 관리 시스템

Software that helps users create, manage, and modify content on websites.

Examples include WordPress, Drupal, and HubSpot CMS.

CPA

획득당 비용

고객 1명(또는 전환 1건) 확보 비용.

Helps evaluate the effectiveness of different marketing channels.

CPC

클릭당 비용

클릭 1회당 비용.

Used to measure the cost-effectiveness of online advertising campaigns.

CPM

천회 노출당 비용

1,000회 노출당 비용.

Common pricing model for display advertising and brand awareness campaigns.

CRO

전환율 최적화

전환율을 높이기 위한 체계적 최적화 활동.

Focuses on improving website elements to increase conversions.

CTR

클릭률

노출 대비 클릭 비율.

Measures the effectiveness of online advertising and email campaigns.

ESP

이메일 서비스 제공업체

A company that offers email marketing or bulk email services.

Platforms like Mailchimp, SendGrid, and Constant Contact.

GTM

시장 진입 전략

제품/서비스 시장 출시 및 영업·마케팅 실행 전략.

Encompasses sales, marketing, and product strategies.

PPC

클릭당 과금 광고

An advertising model where advertisers pay each time a user clicks on their ad.

Common in search engine and social media advertising.

ROAS

광고수익률

광고비 1달러당 발생한 매출. 채널/캠페인 성과 비교에 사용.

Key metric for evaluating advertising campaign profitability.

SEM

검색엔진마케팅

검색 결과의 유료 광고 운영 전반.

Encompasses both SEO and paid search advertising strategies.

SEO

검색엔진최적화

검색 결과 상위 노출을 위한 최적화 활동.

Essential for organic traffic generation and online visibility.

SERP

검색 결과 페이지

검색 결과 페이지.

Understanding SERP features is crucial for SEO strategy.

UGC

사용자 생성 콘텐츠

Content created by users rather than brands, such as reviews and social media posts.

Valuable for building trust and authenticity in marketing.

기술

15개 용어

API

응용 프로그램 인터페이스

시스템 간 연동을 위한 인터페이스 규약.

Allows different software systems to communicate and share data.

CRM

고객관계관리

고객 관계/이력 관리 시스템.

Central database for customer information and interaction history.

CSV

쉼표 구분 값

A file format that stores tabular data in plain text form.

Common format for data import/export between different systems.

ETL

추출·변환·적재

데이터를 추출·변환·적재하는 통합 과정.

Essential for data integration and business intelligence.

IDE

통합 개발 환경

Software application providing comprehensive facilities for software development.

Examples include Visual Studio Code, IntelliJ IDEA.

JSON

자바스크립트 객체 표기법

사람과 기계 모두 읽기 쉬운 데이터 교환 포맷.

Standard format for API responses and data exchange.

REST

표현 상태 전이

웹 API 아키텍처 스타일의 한 형태.

Common approach for building web services and APIs.

SaaS

서비스형 소프트웨어

클라우드 기반 구독형 소프트웨어 제공 모델.

Cloud-based software accessed via subscription.

SDK

소프트웨어 개발 키트

A collection of software development tools for creating applications.

Provides tools and libraries for developing on specific platforms.

SFTP

보안 파일 전송 프로토콜

A network protocol for secure file transfer over a secure connection.

Used for secure data exchange between systems.

SQL

세일즈 자격리드

관계형 데이터베이스 질의 언어.

Standard language for database operations and queries.

SSL

보안 소켓 계층

Security technology for establishing encrypted links between web servers and browsers.

Essential for secure data transmission on the web.

UI

사용자 인터페이스

The visual elements through which users interact with a product or service.

Encompasses all visual and interactive elements of software.

UX

사용자 경험

The overall experience of a person using a product, especially in terms of ease of use.

Focuses on optimizing products for effective and enjoyable use.

XML

확장 마크업 언어

A markup language that defines rules for encoding documents.

Used for data storage and transport between systems.

컴플라이언스

12개 용어

CAN-SPAM

미국 상업용 이메일 규정

US law establishing requirements for commercial email messages.

Sets rules for commercial email and establishes penalties for violations.

CCPA

캘리포니아 소비자 프라이버시법

캘리포니아 소비자 프라이버시 법.

Gives California residents rights over their personal information.

DPA

데이터 처리 계약

A legally binding document regarding data processing and protection.

Required between data controllers and data processors under GDPR.

GDPR

EU 일반개인정보보호법

EU 개인정보 보호 규정.

Requires explicit consent for data collection and provides right to data deletion.

HIPAA

의료 정보 보호법

US law providing data privacy and security for medical information.

Critical for companies handling healthcare data.

MSA

마스터 서비스 계약

Contract that establishes terms governing future transactions between parties.

Streamlines future agreements between business partners.

NDA

비밀유지계약

Legal contract establishing confidential relationships between parties.

Common in business partnerships and vendor relationships.

PCI DSS

결제카드 보안 표준

Security standards for organizations handling credit card information.

Required for businesses processing credit card payments.

PII

개인 식별 정보

개인을 식별할 수 있는 정보.

Must be protected under various privacy laws and regulations.

SLA

서비스수준협약

Contract defining the level of service expected from a service provider.

Specifies metrics like uptime, responsiveness, and responsibilities.

SOC 2

서비스 조직 통제 2

Auditing procedure ensuring service providers securely manage data.

Important certification for SaaS and cloud computing companies.

T&C

이용약관

Legal agreements between a service provider and user.

Defines rules and guidelines for using a service or product.

애널리틱스

14개 용어

AOV

평균 주문 금액

주문 1건당 평균 매출액.

Key metric for e-commerce and retail businesses.

ARPU

사용자당 평균 매출

The average revenue generated per user or customer.

Common metric in subscription and telecommunications businesses.

CES

고객 노력 점수

Measures how much effort customers must exert to use a product or service.

Lower scores indicate better customer experience.

CLV

고객생애가치

LTV와 동일. 고객 생애가치.

Same as LTV, used to determine customer acquisition investment.

CSAT

만족도 점수

A metric measuring customer satisfaction with a product or service.

Typically measured through surveys after customer interactions.

DAU

일간 활성 사용자

일일 활성 사용자 수.

Critical metric for apps and online platforms.

GA

구글 애널리틱스

Web analytics service offered by Google to track website traffic.

Industry standard for website analytics and user behavior tracking.

KPI

핵심성과지표

핵심성과지표. 목표 달성도를 측정하는 지표.

Used to evaluate success and guide decision-making.

MAU

월간 활성 사용자

월간 활성 사용자 수.

Used to measure user engagement and product stickiness.

MoM

전월 대비

전월 대비.

Used to identify short-term trends and seasonal patterns.

NPS

추천지수

추천 의향 점수(프로모터-디트랙터).

Calculated by subtracting percentage of detractors from promoters.

QoQ

전분기 대비

전분기 대비.

Common in financial reporting and business performance analysis.

ROI

투자수익률

투자 대비 수익 비율.

Calculates the benefit received from an investment relative to its cost.

YoY

전년 동기 대비

전년 동기 대비.

Common method for analyzing growth and performance trends.

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